Thoughts on accessibility, inclusion and experience design.
Hello. I'm an accessibility specialist with a background in: digital, design and experience which spans over 14 years.
I tend to switch between thinking about big holistic ideas and getting into the details and fixing things.
I don’t work based on a limited view of accessibility and always seek ways to learn from other disciplines. I'm particularly interested in the overlap between accessibility and: service design, content design and, increasingly, brand strategy.
Work
I've led work with NHS Test and Trace, Zurich, British Airways, Booking.com and Transport for Greater Manchester. While at NHS Test and Trace, I helped establish the processes and standards for digital accessibility across the programme.
Speaking
- Webinar Roundtable: Navigating Digital Accessibility: Merging Design Tech and Content
- Empathy lab workshop (offline 2-day event), Interact 2023 conference
- Within Digital Podcast - Accessibility 101
- Introduction to accessible and inclusive social media - YouTube
- Building inclusive health services - YouTube
- Commercial impact of accessibility - YouTube
- The inclusive organisation (with Simon Norris) - YouTube